Last updated: October 11, 2026
At CLOTHINCART, we want you to feel confident shopping with us. If your purchase doesn't meet your expectations, please review our Return & Exchange Policy below to understand how to request assistance.
This policy applies to purchases made through our official online store and should be read alongside our Terms & Conditions and applicable consumer protection laws in India.
1. Return & Exchange Eligibility
Return or exchange requests may be accepted for eligible products in accordance with the conditions below.
To help us process your request, the product should generally be:
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Unworn, unused and unwashed.
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In its original condition, with original tags and packaging where applicable.
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Accompanied by the order confirmation, invoice or other proof of purchase.
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Reported within the applicable return or exchange period stated for your order.
Certain products may be subject to additional restrictions where legally permitted. Any such restrictions will be disclosed before purchase where required.
Nothing in this policy removes any mandatory rights or remedies available to customers under applicable law.
2. Return & Exchange Timeframe
Please contact CLOTHINCART within [insert your return/exchange window, such as 7 days from delivery] to request a return or exchange.
Your request should include your order number, the product concerned and the reason for your request.
The applicable timeframe and conditions should be clearly communicated to customers before purchase. Requests relating to defective, damaged, incorrect or misdescribed products will be handled in accordance with applicable law, regardless of any policy wording that would otherwise restrict a customer's legal rights.
3. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, incorrect or materially misdescribed product, please contact us as soon as reasonably possible after delivery.
To help us investigate, please provide:
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Your order number.
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A brief description of the issue.
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Clear photographs or a short video showing the issue, where practical.
We will review your request and explain the available resolution, which may include a replacement, exchange, repair or refund as appropriate under the circumstances and applicable law.
We will not use unreasonable evidence requirements to deny a remedy where a customer is legally entitled to one.
4. Size Exchanges
If the size you ordered does not fit as expected, you may request an exchange within the applicable exchange period, subject to product availability and the conditions disclosed for your order.
Please check the size chart on the product page before purchasing. If your preferred size is unavailable, we will communicate the available options, which may include another eligible size or a refund where applicable.
5. Products That May Not Qualify for a Change-of-Mind Return
Where permitted by applicable law and disclosed before purchase, certain products may be excluded from change-of-mind returns, such as:
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Products specifically marked as non-returnable before purchase.
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Customized or personalized products.
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Items that cannot reasonably be returned for hygiene reasons after being unsealed, where the restriction is lawful.
These exclusions do not remove any applicable legal remedies for defective, damaged, incorrect or misdescribed products.
6. How to Request a Return or Exchange
Please follow these steps:
Step 1: Contact Us
Email us at [insert customer support email] with the subject line “Return/Exchange Request”.
Step 2: Share Your Order Details
Include your order number, product name, reason for the request and any supporting photographs where relevant.
Step 3: Wait for Instructions
Our support team will review your request and explain the next steps, including the return address or pickup arrangements, if applicable.
Step 4: Pack the Product
Pack the eligible item securely and include the original tags, accessories and packaging where applicable.
Step 5: Return or Exchange Processing
Once the returned product is received or inspected, where appropriate, we will communicate the outcome and arrange the applicable exchange or refund.
Please do not send products to an address that has not been confirmed by our support team.
7. Return Shipping Charges
The responsibility for return shipping costs will depend on the reason for the return, the terms disclosed at purchase and applicable law.
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Damaged, defective or incorrect products: CLOTHINCART will arrange an appropriate resolution and will not impose return costs contrary to applicable law.
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Eligible change-of-mind returns or size exchanges: Any applicable shipping charges or deductions will be disclosed before the customer proceeds, where required.
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Other situations: Our support team will explain the applicable arrangements before the return is completed.
8. Refund Policy
If a refund is approved, it will generally be issued through the original payment method where feasible, or through another lawful method agreed upon with the customer.
Refund processing time may depend on the payment provider or bank. We will communicate any relevant processing details when confirming the refund.
For prepaid orders, refunds will be processed in accordance with applicable law and the circumstances of the transaction.
For cash-on-delivery orders, we may request appropriate bank or payment details to complete the refund. Customers should share such details only through a secure, verified channel and should never share their OTP, PIN or password.
Any shipping fees, promotional discounts or other deductions will be handled in accordance with the terms disclosed before purchase and applicable law.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible with your order number.
Cancellation may be possible before dispatch, subject to the status of the order and applicable law. If the order has already been dispatched, our support team will explain the available options under the applicable delivery and return procedures.
Any refund for a cancelled order will be processed in accordance with applicable law.
10. Exchanges Subject to Availability
Exchanges depend on the availability of the requested size, colour or product.
If an exchange cannot be fulfilled, we will communicate the available alternatives and any applicable refund entitlement.
We will not substitute a different product without your agreement, except where otherwise permitted by law.
11. Contact Us
For return, exchange, cancellation or refund assistance, please contact:
Brand: CLOTHINCART
Email: clothincart261@gmail.com
Phone / WhatsApp: 9311751391
Business Address: B655, MADIPUR JJ COLONY NEW DELHI 110063
Customer Support Hours: 10:00AM TO 08:00PM
Please include your order number in all order-related enquiries so that we can assist you more efficiently.
12. Policy Updates
CLOTHINCART may update this policy from time to time to reflect changes in our operations, products or legal obligations.
The latest version will be published on this page with the revised update date. Changes will not override customer rights that have already accrued or mandatory protections under applicable law.
Thank you for shopping with CLOTHINCART. We appreciate your trust and look forward to serving you.
CLOTHINCART – Your Style, Your Statement.