Last updated: October 11, 2026
At CLOTHINCART (“we,” “our,” or “us”), we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit our website, place an order or interact with our services.
By using our website, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
We may collect the following categories of information when you use our website or purchase our products:
Personal Information
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Name and surname
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Billing and shipping address
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Email address and phone number
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Order details, purchase history and customer service communications
Payment Information
Payments are processed through the payment gateways or payment service providers available at checkout. We may receive payment status, transaction references and limited payment-related details. We do not intentionally store complete payment card details on our own systems.
Technical Information
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, referral sources and website usage data.
Cookies and Similar Technologies
We use cookies and similar technologies to support website functionality, remember preferences, understand website traffic and, where applicable, personalize advertising.
2. How We Use Your Information
We may use your information to:
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Process, confirm and deliver orders.
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Collect payments and manage refunds or returns.
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Send order confirmations, shipping updates and important service notifications.
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Respond to questions, complaints and customer service requests.
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Improve our products, website functionality and shopping experience.
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Detect fraud, prevent unauthorized activity and protect our business.
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Send promotional messages where permitted by applicable law and your preferences.
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Meet applicable legal, tax, accounting and regulatory obligations.
3. How We Share Your Information
We do not sell your personal information to third parties for their own independent use.
We may share relevant information with trusted service providers when necessary to operate our store, including:
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Shopify: Our ecommerce platform and related services.
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Payment providers: To process transactions securely.
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Shipping and logistics partners: To deliver orders and manage returns.
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Website analytics and marketing providers: To understand store performance and support marketing activities, where applicable.
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Professional advisers and authorities: Where required for legal compliance, dispute resolution, fraud prevention or the protection of legal rights.
These parties may process information in accordance with their own privacy policies and applicable contractual or legal obligations.
4. Shopify and Third-Party Services
Our store is hosted on Shopify. Shopify and other service providers may process certain information to provide ecommerce, hosting, payment, analytics or related services.
Our website may also contain links to third-party websites or services. We are not responsible for the privacy practices of websites we do not operate. We encourage you to review their privacy policies before sharing personal information.
5. Cookies and Tracking Technologies
Cookies help our website function properly and improve your shopping experience. They may be used to:
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Keep items in your shopping cart.
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Remember website preferences.
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Understand how visitors use our store.
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Measure advertising performance and, where enabled, deliver relevant marketing.
You can manage cookies through your browser settings and any cookie preference controls available on our website. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes and complying with legal obligations.
The retention period depends on the type of information, the purpose for which it was collected and applicable legal requirements. When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable law.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted over the internet.
8. Your Privacy Rights
Depending on applicable law, you may have the right to:
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Request access to personal information we hold about you.
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Request correction of inaccurate or incomplete information.
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Request deletion of personal information where legally permitted.
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Withdraw consent where processing is based on consent.
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Opt out of promotional emails or marketing communications.
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Raise a concern or submit a privacy-related complaint.
To exercise an applicable right, contact us using the details below. We may need to verify your identity before processing your request. Certain records may need to be retained where required by law.
9. Privacy in India
For customers in India, we aim to handle personal data in accordance with applicable Indian data protection and privacy laws, including the Digital Personal Data Protection Act, 2023, and rules and provisions applicable to our activities as they come into force.
Where applicable, you may contact us to request information about your personal data, seek correction or erasure, withdraw consent, or raise a grievance, subject to applicable legal requirements and exceptions.
10. Children's Privacy
Our website is intended for general retail customers and is not designed to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us unlawfully, please contact us so that we can review the matter and take appropriate action.
11. Marketing Communications
We may send promotional communications where permitted by law and, where required, with your consent. You can opt out of marketing emails by using the unsubscribe link included in the message or contacting us directly.
You may still receive essential communications relating to orders, payments, deliveries, returns or customer service.
12. International Data Processing
Some of our service providers may process or store information outside your state or country. Where applicable, we take reasonable steps to ensure that such processing is carried out in accordance with relevant legal requirements and appropriate safeguards.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, service providers or legal obligations. The revised version will be published on this page with an updated “Last updated” date.
We encourage you to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right or want to raise a privacy-related complaint, please contact us:
Brand: CLOTHINCART
Email: clothincart261@gmail.com
Business address: B655, MADIPUR JJ COLONY NEW DELHI 110063
Phone: 9311751391
We will review privacy-related requests and respond in accordance with applicable law.
Thank you for trusting CLOTHINCART.